Questions about my order

Questions about my order

Questions or common concerns regarding orders.

Can I change my shipping address?
Occasionally, you can place an order with a shipping address that you di...
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Lead times
What are lead times? The lead time for your order consists of the days i...
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Return policies
When and how to inform us best In the event that your order has been del...
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My order has a defect. When to make a claim?
Your order has a defect - what now? In the unfortunate event that your o...
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My order is delayed. What could be the reason?
There are a few different reasons why an order might be delayed, dependi...
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