General questions

General questions

Questions about terminology, technologies and other frequent confusions.

I would like to speak on the phone with an agent.
While we are very happy to answer your questions, we, unfortunately, do ...
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Can I process my payment after having the order delivered?
The workflow along platforms like ours is to pay before your order enter...
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Ordering multiple parts with different vendors
What does this mean? It means that your order can be placed with more th...
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Design guide and printing standards
Design Guide   Material Name Layer Height Default Infill Toler...
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How does Craftcloud work?
Who we are Craftcloud is a manufacturing service focused on making your ...
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What are supports? What do I need to know about them?
What are support structures and why are they needed? 3D printing, like e...
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Which file format should I use?
When ordering a 3D print, you will need a 3 dimensional file. However, t...
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What is the maximum file size that can be uploaded?
The maximum individual file size you can upload to our service is 200 MB...
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Why is my price different from yesterday?
How are our prices determined? As a price comparison service, we do not ...
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Printing figurines and other highly-detailed designs
Why some 3D printing methods might not be optimal for your design If you...
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What is infill?
Infill is, briefly explained, the amount of material used in between two...
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Accuracy of FDM printing
When designing models to be printed on an FDM printer, there are several...
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